Compliants and Returns

Only the following official form will be accepted for any request to open an administrative procedure.

We remind you that any request must be made exclusively through the online system on this page, as indicated in our General Conditions, clearly indicating the order number and selecting the reason for opening the file.

Such a system makes the processing of the files more agile and more traceable.

We remind you that no other methods are accepted as valid (except letter with confirmation of delivery A/R or certified italian e-mail PEC as provided by current legislation).

Please read our terms and conditions carefully before proceeding with your application by clicking here to follow link

Specifically, make sure to distinguish between the following Non-Bespoke and Bespoke for which there are different ways to handle refund options, return of deposits and balances, acceptance of late delivery claims.

We take great pains to explain to our customers the intricacies of high quality bespoke craftsmanship by trying to explain the methods of design, production and delivery organization with the highest possible quality standards. This is why you will find all the information under each product on the main pages, and above all, clear and detailed terms and conditions.